Transparency guidelines

Protecting your personal information

Privacy & Data protection: Since Chats are public, sharing your personal information (Phone numbers, Social Security, Addresses) can expose you to risks such as scams, doxxing, and identity theft.

The purpose of public chats

Community visibility: Public chats allow future users to observe how service providers interact with the community, fostering an open, fair, and transparent environment.

Trust & Accountability: Keeping chats public promotes a trustworthy marketplace by displaying service providers' communication skills, responsiveness, and fairness.

Connecting safely with your mover - How it works

Secure booking: After you receive an offer from your helper, you can book securely through our platform. During this process, your payment and contact details are protected via our payment partner Stripe. Learn more about secure booking.

Post-booking communication: Once your booking is confirmed, your contact information will be securely shared & does not display in chat publicly. This ensures both parties can communicate effectively.