How to Return IKEA Furniture: A Simple Guide

Imagine this: you’ve just moved into a new apartment and spent your weekend putting together your new IKEA furniture. Once everything is set up, you realize that the bookshelf doesn't fit in your living room as you had hoped. Or maybe the color of the dining table clashes with your décor. What do you do now? Returning IKEA furniture might seem hard, but it doesn’t have to be. With a few simple steps, you can get it done easily.

"I recently returned an oversized sofa that couldn't fit through my doorway, and the process was surprisingly simple!" – Jane, IKEA customer.

What Is IKEA’s Return Policy?

You can return most IKEA products within 365 days if they are unopened and in new condition. If you've opened the package or assembled the item, you have 180 days to return it with proof of purchase.

However, return shipping is not covered unless the item is defective or damaged. You'll also need to show proof of purchase: either a receipt or digital order confirmation.

IKEA Return Timeline:

• 365 days for unopened, new condition
• 180 days for opened, assembled items

If you feel your IKEA purchase wasn't the right fit for your home, you have options. Before returning, think about the hassle and cost of shipping. Sometimes, an affordable item can work in another space in your home, or you might sell it on Facebook Marketplace.

IKEA's return policy is meant to be helpful, but be aware of the costs involved. This way, you can make informed decisions that best suit your needs.

💡 Looking to return IKEA items in New York? Our guide makes it easy!

IKEA Furniture You Can (and Cannot) Return

Eligible for Return:

• Flat-packed furniture
• Assembled furniture (in good condition)
• Mattresses (within 90-day trial)
• Unused household items

Not Eligible for Return:

• Custom countertops
• Plants
• Cut fabric
• As-Is section (also called "Bargain Corner") purchases
• Opened bedding (pillows, comforters)

Step-by-Step: Returning IKEA Furniture In-Store

Returning your items in person? Here’s how to make the process smooth:

1. Bring Your Receipt: Digital or physical proof of purchase is required.
2. Head to the Returns Desk: Typically located at the front of the store.
3. Explain the Issue: Staff may ask why you’re returning the item.
4. Receive Your Refund: Refunded to your original payment method.
5. Need Help? Bring a friend for bulky items—IKEA doesn’t offer in-store assistance with returns.

Step-by-Step: How to Ship IKEA Furniture Back

If you can’t get to a store, you can still return items by mail. Here’s how:

1. Disassemble if Needed: Take furniture apart and keep all parts in a labeled bag.
2. Pack Carefully: Use the original packaging or your own protective materials.
3. Print the Return Form: Visit IKEA’s website to generate return labels.
4. Label Clearly: Attach the shipping label provided by IKEA.
5. Cover Shipping Costs: You'll be responsible for the shipping fee unless the item is defective.

Tip: Laborhutt can help transport your return to the nearest IKEA store if you don't want to ship it yourself.

How IKEA Refunds Work (Tips & Timelines)

• Refunds are returned to the original payment method.
• Card refunds may take 3–5 business days.
• Cash refunds are given in-store or as store credit.
• If you return via mail, expect 7–10 days processing time after IKEA receives the item.

Returning Damaged or Defective IKEA Furniture

If your product is damaged or defective:

1. Document the Damage: Take photos of any issues.
2. Contact Customer Service: Use IKEA's website or customer service line.
3. Choose a Refund or Replacement: IKEA typically offers full refunds or replacements.
4. Schedule Pickup (Optional): Laborhutt offers same-day help with returning large, damaged items.

Alternative Options Before Returning

Not sure about returning? Consider:

• Selling on Facebook Marketplace
• Giving away via Buy Nothing groups
• Storing it in another room

Laborhutt can also help with delivery and relocation if you decide to repurpose the furniture.

Common IKEA Return Mistakes (and How to Avoid Them)

• Not saving your receipt
• Forgetting to clean or repackage the item
• Missing return windows
• Bringing returns on weekends (long wait times)

How to Return IKEA Furniture with Laborhutt

If your item is too big to carry or you just don’t want the hassle, Laborhutt makes IKEA returns simple.

Here’s how it works:

1. Visit Laborhutt.com and select "Get Started"
2. Enter Pickup and Drop-off Locations: Add the IKEA store you’re returning to.
3. List the Items: Include details about your return (sofa, desk, mattress, etc.)
4. Get a Free Quote: A nearby mover with a truck will reach out to you with a free quote.
5. Confirm Details: The mover will accept the job and pick up your return.
6. Done! Your item is returned to IKEA and you get proof of return.

It’s a great option for:

• Oversized items (like sofas or desks)
• NYC or urban dwellers without cars
• People with tight staircases or elevators
• Anyone who doesn’t want to lift or load bulky returns

Item-Specific IKEA Return Policies

Mattress Return Policy

You can return a mattress within 90 days as part of IKEA’s "Love It or Exchange It" mattress trial. If you're not satisfied, you can exchange it once for a different mattress or request a return for a full refund. The mattress must be clean and undamaged.

Bed Return Policy

IKEA beds follow the standard 365/180-day return policy. If the bed is opened or assembled, it can still be returned within 180 days with proof of purchase. Disassemble the frame and repackage all parts.

Cabinet Return Policy

Cabinets are eligible for return if they meet the general return guidelines. If customized (cut to size or altered), they may not qualify. Be sure to keep all parts and packaging, especially for kitchen or storage systems.

Couch Return Policy

Couches and sofas follow the same return rules. You have 365 days if unopened, and 180 days if assembled. For large items, IKEA may recommend arranging return transport, or you can use a local service like Laborhutt.

Desk Return Policy

Desks, like other furniture, can be returned if they are clean, disassembled, and include all parts. If damaged or defective, IKEA may issue a full refund or replacement.

Frequently Asked Questions

How long do I have to return IKEA furniture?

Unopened items can be returned within 365 days; opened items within 180 days.

Do I need the original packaging to return IKEA furniture?

No, but it’s preferred. Items should be clean and safely packed.

Can I return IKEA furniture without a receipt?

Not usually. Proof of purchase (physical or digital) is required.

Can I return IKEA furniture by mail?

Yes, but you must cover return shipping unless the item is defective.

Does IKEA charge for return shipping?

Yes, unless the product is defective or sent by mistake.

Will IKEA refund assembly or delivery fees?

No. These service fees are non-refundable.

Can I return IKEA furniture bought online in store?

Yes. Bring your order confirmation and ID.

What items can’t be returned at IKEA?

Custom countertops, plants, cut fabric, and As-Is ("Bargain Corner") items.

How do I return damaged IKEA furniture?

Contact customer service with photos. They may offer a pickup or refund.

Can IKEA pick up a large furniture return?

IKEA can pick up large furniture items for returns, but it'll cost you. Price varies based on your ZIP code. Third-party services like Laborhutt can help you return your order quickly, efficiently, and affordably.

Can I return assembled IKEA furniture?

Yes, you can return assembled IKEA furniture, as long as looks new, unused, and clean. Be sure to secure any extra parts in a labeled bag.

Need Help Returning IKEA Furniture?

Now you're informed about how you can return IKEA furniture, whether it's defective, or simply doesn't match your established vibe. Remember, Laborhutt is here to help with any IKEA furniture returns or IKEA furniture delivery!